Our service area is constantly expanding. If your neighborhood isn't currently listed, please reach out to us for the most up-to-date information on our coverage.

Your Bin Hero service can be transferred to your new address, provided it's within our current service areas. Simply inform us of your new location, and we'll update your account accordingly.

We offer flexibility for scheduled services. Please notify us in advance of your vacation, and we'll adjust your service date to accommodate your travel plans.

We understand that trash collection schedules can change. Please inform us of any alterations to your trash pickup day, and we'll adjust our service schedule accordingly.

We stand behind the quality of our service. If you're not fully satisfied with our work, please contact us immediately. We're committed to ensuring your complete satisfaction.

Upon initial service registration, you'll receive an email with a secure payment gateway link. This allows you to set up automatic payments via credit card or ACH bank transfer. For recurring service plans, charges are processed on the first day of the month of your scheduled appointment. You'll receive an email invoice confirmation for each automatic payment.

We send email and text reminders the day before each scheduled service. In the event you still forget to leave your bins out, we'll contact you to arrange a new service date.